bjiliv Frequently
Asked Questions

bjiliv requires a valid government-issued photo ID for account verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your registered payment method, such as a screenshot of your bKash or Nagad account showing your registered number. Verification is typically completed within 24 hours of submission.

The minimum age to register and play on bjiliv is 18 years. This requirement applies to all players regardless of their location in Bangladesh. bjiliv verifies age at registration and may request documentary proof at any point. Any account found to belong to a player under 18 will be permanently closed and any balance voided.

To reset your bjiliv password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. You will receive a reset link or OTP code within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact bjiliv support via live chat.

No — bjiliv permits only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in all linked accounts being permanently closed and any balances being forfeited. If you have accidentally created a duplicate account, contact bjiliv support immediately to have the duplicate closed without penalty.

To permanently close your bjiliv account, contact our support team via live chat or email at [email protected] and request account closure in writing. Any remaining balance will be refunded to your registered withdrawal method before the account is closed. If you are closing your account due to problem gambling, we recommend activating self-exclusion first, which takes effect immediately.

Yes, bjiliv offers a comprehensive cricket betting market that includes Bangladesh Premier League (BPL) matches. You can bet on match winners, top batsmen, highest run totals, wicket counts, and dozens of other in-play and pre-match markets. BPL betting on bjiliv is available as soon as fixtures are confirmed, and live in-play betting is available throughout each match.

bjiliv offers a wide selection of online slot games from leading providers including Pragmatic Play, Microgaming, NetEnt, and others. The library includes classic three-reel slots, video slots with multiple paylines, and progressive jackpot slots. You can browse and filter slots by provider, theme, volatility, and RTP from the Slots section of the bjiliv platform.

Yes, bjiliv is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including sports betting, live casino, slots, and account management — works smoothly in your mobile browser without needing to download a separate app. Simply open bjiliv.net in your mobile browser to get started. The responsive design adjusts automatically to any screen size.

Return to Player (RTP) varies by game on bjiliv, typically ranging from 94% to 97% for most slot titles. The RTP for each game is listed in the game's information panel, which you can access before placing a bet. Higher RTP means a lower house edge over the long term. bjiliv only partners with certified game providers whose RTP figures are independently audited.

bjiliv's live casino section features real-time games streamed by professional dealers, including Live Roulette, Live Baccarat, Live Blackjack (including Double Exposure Blackjack), Live Andar Bahar, and Live Teen Patti — games that are especially popular with players from Bangladesh and the wider South Asian region. Games are powered by providers including Evolution Gaming and Ezugi, available 24 hours a day.

bjiliv uses industry-standard SSL encryption to protect all data transmitted between your device and our servers, meaning your personal information and financial transactions are secured at all times. Player account data is stored on protected servers and is never sold to third parties. Our full data handling practices are described in the bjiliv Privacy Policy, which you can read at bjiliv.net/privacy-policy.

bjiliv operates as an online platform serving players across Bangladesh. We are committed to providing a safe, fair, and transparent gaming environment for all our players. All games offered on bjiliv use certified random number generators (RNGs) to ensure fair outcomes. Players are advised to review the gambling regulations applicable in their local jurisdiction before registering.

bjiliv provides a self-exclusion tool that you can activate immediately from your account dashboard under Account Settings — Responsible Gaming. You can choose a self-exclusion period of 6 months, 1 year, 5 years, or permanently. During self-exclusion, your account is fully locked, all marketing communications stop immediately, and any remaining balance is refunded to your registered payment method. You can also request self-exclusion by contacting [email protected].

Yes, bjiliv allows you to set daily, weekly, and monthly deposit limits directly from your account dashboard under the Responsible Gaming section. Once a deposit limit is set, it takes effect immediately and cannot be increased until the current period has elapsed — this cooling-off design is intentional, to support players in maintaining control over their spending. Limits can be lowered at any time with immediate effect.

bjiliv customer support is available 24 hours a day, 7 days a week via live chat through your account dashboard. You can also reach the support team by email at [email protected] for non-urgent queries, or via WhatsApp at +880 1700 000000 between 08:00 and 22:00 Bangladesh Standard Time. All support is provided in English, and our agents are trained to assist with account, payment, and responsible gaming queries.