bjiliv Privacy Policy
How We Protect Your Data

1 Introduction & Scope

This Privacy Policy ("Policy") describes how bjiliv ("bjiliv", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at bjiliv.net, collects, processes, stores, and discloses personal data relating to individuals ("you", "your", "Player", "User") who visit our website, register a player account, or otherwise interact with our platform.

This Policy applies to all personal data collected through bjiliv.net, including data collected via account registration, identity verification, deposits, withdrawals, gameplay activity, customer support interactions, marketing communications, and cookies or similar tracking technologies.

By registering an account on bjiliv or by continuing to use our platform after this Policy has been updated, you acknowledge that you have read and understood how your personal data is handled. If you do not agree with this Policy, you should discontinue use of the platform and may request account closure by contacting us at [email protected].

2 Data We Collect

bjiliv collects personal data in several ways — directly from you when you register and use the platform, automatically when you browse our website, and occasionally from third-party sources such as payment processors and identity verification partners. The categories of personal data we collect are described below.

2.1 Registration & Account Data

When you create a bjiliv account, we collect the following information that you provide voluntarily:

• Full legal name
• Date of birth (for age verification — 18+ requirement)
• Email address
• Mobile phone number (Bangladesh-registered numbers accepted)
• Username and encrypted password
• Residential address
• Preferred currency (Bangladeshi Taka ৳)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and confirm your identity, bjiliv may request:

• Copy of your National Identity Card (NID), passport, or driving licence
• Proof of residential address (utility bill, bank statement, or government-issued document)
• Proof of ownership of your payment method (e.g., screenshot of bKash, Nagad, or Rocket account registered in your name)
• Selfie photograph for facial verification, if required

2.3 Financial Transaction Data

We process and retain records of all financial transactions made through your bjiliv account, including:

• Deposit amounts, timestamps, and payment method references
• Withdrawal requests, amounts, and destination payment account identifiers
• Bonus credits, wagering activity, and balance history
• Transaction IDs issued by payment providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard

2.4 Gameplay & Betting Activity

bjiliv retains records of your gaming and betting behaviour on the platform, including:

• Games played, bet amounts, outcomes, and session durations
• Sports betting selections (e.g., cricket BPL, IPL, T20 World Cup markets)
• In-game chat or interaction records (where applicable)
• Responsible Gaming tool usage (deposit limits, self-exclusion requests, time-out activations)

2.5 Technical & Device Data

When you access bjiliv.net, our systems automatically collect certain technical information about your device and connection:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Referring URL and pages visited within bjiliv.net
• Session start and end times, click patterns, and navigation paths
• Cookie identifiers and local storage data (see Section 6)

2.6 Communications Data

When you contact bjiliv via live chat, email, or WhatsApp, we retain records of those interactions including the content of messages, dates, and the support agent who assisted you. This data is used to resolve disputes, improve support quality, and maintain an accurate record of commitments made to players.

3 How We Use Your Data

bjiliv uses the personal data it collects for the purposes listed in the table below. We process your data only for purposes that are compatible with the reason it was collected.

4 Legal Basis for Processing

bjiliv processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering, including account management, transaction processing, and KYC verification.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out for bjiliv's legitimate business interests, such as fraud prevention, platform security, and improving our service — where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw this consent at any time without affecting the legality of prior processing.

5 Data Sharing & Third Parties

bjiliv does not sell your personal data to third parties. We may, however, share your data with carefully selected third-party service providers and partners who assist us in operating the platform, subject to strict data processing agreements that require them to protect your data in line with this Policy.

5.1 Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance platforms that assist with document verification and fraud screening.
• Game providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver their games on our platform. They do not receive your full identity data.
• Analytics providers: Web analytics tools that process anonymised or pseudonymised data to help us understand platform usage patterns and improve the user experience.
• Legal & regulatory authorities: We may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts when compelled by law or when necessary to protect the rights and safety of bjiliv or its players.

6 Cookies & Tracking Technologies

bjiliv uses cookies and similar technologies (such as local storage, session tokens, and pixel tags) to operate the platform, remember your preferences, detect fraud, and understand how players use our site. A cookie is a small text file stored on your device by your browser when you visit a website.

6.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They enable you to log in, navigate between pages, and use core features such as the game lobby and account dashboard. These cookies cannot be disabled without disrupting your use of the platform.
• Performance cookies: These collect anonymised data about how visitors use bjiliv.net — such as which pages are visited most frequently and whether error messages are received. This information helps us improve platform performance.
• Functional cookies: These remember choices you make, such as your language preference, display settings, and whether you have acknowledged certain notices, to provide a more personalised experience.
• Security cookies: These support our fraud detection and session integrity systems, helping to identify unusual login patterns or potentially compromised accounts.

6.2 Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from using core platform features, including logging in to your account. Instructions for managing cookies in major browsers are available in each browser's help documentation.

7 Data Retention

bjiliv retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The key retention periods we apply are outlined below:

• Active account data: Retained for the lifetime of your bjiliv account and for a period of 5 years after account closure, to satisfy financial record-keeping and AML regulatory requirements.
• KYC verification documents: Retained for 5 years from the date of account closure or the date of the last transaction, whichever is later.
• Transaction records: Retained for a minimum of 5 years in accordance with financial services record-keeping standards.
• Customer support communications: Retained for 3 years from the date of the interaction, unless a longer period is required for dispute resolution.
• Marketing data (opt-in): Retained until you withdraw your marketing consent or request deletion, subject to any minimum legal retention periods.
• Technical and device data (logs): Typically retained for 12 months, after which they are anonymised or deleted.

After the applicable retention period has expired, your personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

8 Your Privacy Rights

As a bjiliv player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request. We will respond within 30 days.

9 Data Security Measures

bjiliv implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Bcrypt password hashing — passwords are never stored in plaintext and cannot be recovered even by bjiliv staff.
• Two-factor authentication (2FA) available for all player accounts as an additional layer of access security.
• Role-based access controls — bjiliv staff can only access personal data to the extent required by their specific job function. Access to sensitive player data is logged and audited.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Secure data centres with physical access controls, redundant power systems, and 24/7 monitoring.
• Data breach response procedures — in the event of a data breach that poses a risk to your rights, bjiliv will notify affected players without undue delay.

10 Children's Privacy

bjiliv is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. Our registration process includes mandatory date-of-birth verification, and we reserve the right to request documentary proof of age from any account holder at any time.

If bjiliv becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the account, delete all associated personal data, void any balances, and — where legally required — report the matter to the appropriate authorities. If you are a parent or guardian and believe your child has registered on bjiliv, please contact us immediately at [email protected] so we can take appropriate action.

11 Policy Updates

bjiliv reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players via the email address associated with their account and by displaying a prominent notice on bjiliv.net at least 7 days before the changes take effect.

The date of the most recent revision is always displayed at the top of this Policy. Your continued use of the bjiliv platform after the effective date of any updated Policy constitutes your acknowledgement of and agreement to the revised terms. If you disagree with the updated Policy, you may request account closure as described in our Terms & Conditions.

We recommend bookmarking this page and reviewing it periodically. The current version is always accessible at bjiliv.net/privacy-policy.

12 Contact & Data Controller

bjiliv is the data controller responsible for the personal data collected and processed through bjiliv.net. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us using the details below.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your bjiliv account dashboard
• WhatsApp: +880 1700 000000 (available 08:00–22:00 Bangladesh Standard Time, UTC+6)

We aim to respond to all privacy-related requests within 30 calendar days of receipt. For complex requests, we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.