Responsible Gaming
at bjiliv

1 Our Commitment to Safe Play

bjiliv was built for players across Bangladesh who want a reliable, entertaining, and secure online gaming experience. From Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi, we serve a diverse community of players — and we take our responsibility to that community seriously. Gambling, when approached with the right mindset and the right guardrails, is a legitimate form of entertainment. Our job is to ensure those guardrails are always in place.

We operate on the principle that long-term player trust is worth infinitely more than short-term revenue. That means we will always act to protect a player who is showing signs of harmful gambling behaviour, even when that action means limiting their activity on our platform. We monitor play patterns, respond to player requests for help without delay, and continuously invest in tools that give players meaningful control over their own gambling.

This page is not just a legal formality — it is a practical guide to every resource bjiliv makes available to help you gamble responsibly. Please read it carefully, bookmark it for future reference, and share it with anyone in your household who may also use the platform.

2 Age Restriction & Verification

bjiliv enforces a strict minimum age of 18 years for all users without exception. This requirement applies to all residents of Bangladesh and all other jurisdictions from which our platform is accessible. We comply with internationally recognised standards for age verification in online gambling.

How We Verify Age

• All players must provide their date of birth at registration. Providing a false date of birth is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.
• bjiliv reserves the right to request documentary proof of age at any point during the account lifecycle — not only at registration. Acceptable documents include a Bangladesh National Identity Card (NID), passport, or driving licence.
• Any account where age verification cannot be completed will be suspended until documentation is provided and verified.
• Accounts confirmed to belong to individuals under the age of 18 will be permanently closed, all balances voided, and the matter reported to the appropriate authorities where legally required.

Protecting Minors in Your Household

If you share a device or a network connection with younger family members, we strongly encourage you to take the following precautions:

• Never save your bjiliv login credentials in your browser or on a shared device.
• Log out of your bjiliv account after every session on a shared device.
• Consider using device-level parental control software to restrict access to gambling websites for younger users in your household.
• If you believe a minor has accessed your bjiliv account, contact us immediately at [email protected].

3 Recognising Problem Gambling

For most people, gambling is a recreational activity that stays well within their means and causes no lasting harm. However, for a minority of players, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, mental health, and daily functioning. Recognising the early warning signs is the first step toward getting back in control.

Problem gambling does not always look like dramatic financial ruin. It can begin subtly — spending a little more than planned, thinking about gambling during work or study, or feeling irritable when unable to play. The warning signs below are not a clinical diagnosis, but they are indicators that it may be time to pause and reflect honestly on your relationship with gambling.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the bjiliv self-assessment checklist below and to consider activating one of our player protection tools.

4 Self-Assessment Checklist

Answer the following questions honestly. This checklist is not a diagnostic tool — it is a private, informal prompt to help you reflect on your gambling habits. No answers are submitted or stored by bjiliv.

5 Player Protection Tools

bjiliv provides a comprehensive suite of player protection tools that you can activate directly from your account dashboard at any time. All tools are free to use and most take effect immediately. Where a cooling-off period applies before a limit can be increased, this is clearly stated so that players cannot impulsively undo a safety measure in the heat of the moment.

6 Deposit & Wagering Limits

Managing how much money you bring into your gambling account is one of the most effective ways to keep gambling within your entertainment budget. bjiliv makes it straightforward to set and adjust financial limits through your account dashboard, without needing to contact support.

How Deposit Limits Work

• Daily limit: The maximum total you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, card, etc.) within any 24-hour rolling period.
• Weekly limit: The maximum total across any 7-day rolling period beginning from the day you set the limit.
• Monthly limit: The maximum total across any 30-day rolling period.
• Limits are applied in Bangladeshi Taka (৳). For example, you might set a daily deposit limit of ৳2,000 or a monthly limit of ৳20,000.
• If you attempt a deposit that would exceed your active limit, the transaction will be declined and you will be shown your current limit and remaining allowance.

Changing Your Limits

• Decreasing a limit: Takes effect immediately. You can reduce your deposit limit at any time without delay.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period before the increase takes effect. This prevents impulsive decisions made during a losing session from being acted on immediately.
• Removing a limit entirely: Treated as an increase and subject to the same 7-day cooling-off period.

7 Self-Exclusion & Time-Out

bjiliv offers two types of account suspension for players who need to step back from gambling: a short-term Time-Out for temporary breaks, and a longer-term Self-Exclusion for players who are concerned their gambling is becoming problematic.

Time-Out (24 Hours to 30 Days)

A Time-Out is appropriate when you want a short, defined break — perhaps after a long session, during a period of financial stress, or simply to reset your perspective. During a Time-Out:

• You cannot log in to your bjiliv account.
• No deposits can be made during the suspension period.
• All active bonus offers are paused (not cancelled) and will resume when the Time-Out expires.
• Your account balance and any pending withdrawals are preserved.
• The Time-Out cannot be shortened once activated — it runs for its full duration.

Self-Exclusion (6 Months to Permanent)

Self-Exclusion is a more serious, long-term measure intended for players who believe they have a gambling problem or who want to stop gambling entirely. Available exclusion periods are 6 months, 1 year, 5 years, or permanent. During Self-Exclusion:

• Your account is fully locked — you cannot log in, deposit, or place bets for the entire exclusion period.
• All marketing communications, including promotional emails, SMS messages, and bonus notifications, are stopped immediately and permanently for the duration of the exclusion.
• Any remaining account balance will be refunded to your registered payment method (bKash, Nagad, Rocket, etc.) within 5 business days.
• Self-Exclusion cannot be reversed for a minimum of 6 months. After the minimum period, reinstatement requires a formal written request and a mandatory 7-day reflection period before your account is reactivated.
• If you attempt to create a new bjiliv account during a Self-Exclusion period, it will be closed and any deposits returned as soon as the link to your excluded account is identified.

How to Activate Time-Out or Self-Exclusion

• Via your account dashboard: Log in, navigate to Account Settings → Responsible Gaming → Player Protection Tools, and select your preferred option.
• Via live chat: Contact our support team 24/7 through your account dashboard. Agents can activate a Time-Out or Self-Exclusion on your behalf immediately.
• Via email: Send a request to [email protected] with your account username and your preferred exclusion period. We will process the request within 24 hours of receipt.

8 Support & Help Resources

You are never alone. Whether you are seeking support for yourself or for someone you care about, there are resources available both through bjiliv and through independent organisations that specialise in gambling-related harm. Reaching out is always the right move.